Membership

MEMBERSHIP TERMS AND CONDITIONS

HOLD TERMS

You have the option to put your membership on hold for any reason.  

• Membership hold requests must be submitted no less than fourteen (14) days before your scheduled hold start date. Membership hold requests received later cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.  
• Putting membership on hold for any reason is from a minimum two (2) week to a maximum six (6) week period.
• Upon expiration of the hold period that you select, your account will automatically reactivate and regular membership payments will resume.
• If you wish to extend for longer you will need to submit another form before the current one expires, with the same conditions as above.  
• If you choose to cancel your membership during the hold period, the standard written cancellation notice requirement stated in our membership terms and conditions is applicable. If you choose to reactivate your membership after it has been cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).

CANCELLATION / TERMINATION  

A cancellation request should be provided to Atkins Health as follows:  

• Permanent sickness or physical incapacity:  
  • Atkins Health requires a medical certificate stating that you cannot utilise any services because of your permanent illness or physical incapacity.  
• Cancellation for any other reason:  
  • You may terminate your membership for any reason.   
  • Atkins health requires you to submit an email via the contact details listed on our website advising of your cancellation request.  
  • The notice period will exclude suspension or payment break time applied to your membership.  
  • You shall not consider that your membership agreement has been terminated until such time as this is confirmed in writing to you by Atkins Health (not more than 14 days after the termination date). Termination of your membership agreement will also terminate the Direct Debit Request Authority.  

TERMINATION BY ATKINS HEALTH   

Atkins Health reserves the right to terminate this membership agreement in any of the following circumstances:  

• You fail to abide by any of the criteria listed in the Conditions of Entry or the obligations listed in this agreement; or  
• If Atkins Health reasonably believes that you have engaged in inappropriate conduct; or  
• The temporary or permanent closure of the clinic where a suitable replacement clinic is not available for the membership to transfer; or  
• To protect the health and safety of you or other members.  

OVERDUE FEES & REVOCATION OF MEMBERSHIP ENTITLEMENTS  

• All entitlements and entry into any Atkins Health clinic is revoked if a member’s account is in arrears in excess of $50.00.  
• If your automatic direct debit reverses or is returned to us by your financial institution the following process will apply:  
  • Atkins Health will attempt to contact you about retrying the debit.  
  • If the debit remains outstanding it will be processed within 14 days of the reversal with any reversal along with any late fees that apply.  
  • If you fail to pay us the fees by the due date, we are entitled to refuse you entry to Atkins Health.   
  • If unpaid fees remain outstanding and after attempts by us to rectify the arrears, your membership may be forwarded to a collection agency for further action.